Refund eligibility depends on the circumstances of the booking and the applicable Terms & Conditions.
Factors that may be considered include:
a) Reason for the refund request
b) Timing of cancellation
c) Whether the service has already been confirmed or used
d) Non-refundable booking components
e) Relevant service provider policies
f) Any applicable cancellation or administrative charges
A refund may be full, partial or unavailable, depending on these conditions. For bookings involving third-party services, Senjalan may also need to confirm the refundable amount with the relevant provider before the final refund amount can be determined.
Refund eligibility should therefore be assessed based on the specific booking rather than assumed from another booking or service.