If you have already contacted Senjalan about an issue, keep the relevant booking and communication information available when following up.
Where possible, provide:
a) Booking reference
b) Name used for the enquiry
c) Original issue
d) Previous communication or reference information
e) Any new information related to the matter
If Senjalan is waiting for information from a service provider, payment provider or another relevant party, additional time may be required before a final update is available.
Avoid submitting multiple separate reports for the same issue unless additional assistance is required or Senjalan asks you to do so. This helps keep the relevant information together while the matter is being reviewed.