If contact details for a driver, tour guide or service representative have been provided but you cannot reach them, first confirm that you are using the correct contact information.
If your scheduled service time is approaching or has already started and you are still unable to make contact, contact Senjalan Customer Experience as soon as possible.
Provide:
a) Booking reference
b) Scheduled service time
c) Current location or meeting point
d) Name or details of the assigned representative, if available
e) Brief description of the situation
Senjalan will review the available booking information and assist with the relevant service coordination where possible.
For immediate safety or medical emergencies, contact the appropriate local emergency services first.