The information you should refer to depends on the issue or service involved.
For example:
a) Car Rental : Rental eligibility, deposits, vehicle use, mileage, damage and return
b) Attractions & Tickets : Ticket validity, redemption and attraction requirements
c) Tours & Experiences : Tour participation, meeting arrangements and activity requirements
d) Bookings & Payments : Booking management, payments, invoices and vouchers
e) Changes & Refunds : Amendments, cancellations and refunds
f) Offers & Rewards : Promotions, promo codes and promotional benefits
g) Account : Account access and personal details
h) Partners : Partner onboarding and operational arrangements
i) Help & Support : Assistance, complaints and service issues
j) Privacy Policy or Privacy Notice : Personal data and privacy matters
k) Applicable Terms & Conditions : Detailed contractual conditions for the relevant service
Where there is a difference between general Help Centre guidance and the Terms & Conditions applicable to a specific booking or service, refer to the applicable Terms & Conditions for the specific requirements.
If you are unsure which information applies to your situation, contact Senjalan Customer Experience.