A promo code may not work if the booking does not meet the applicable promotion conditions.
Common reasons may include:
a) The promo code has expired
b) The code was entered incorrectly
c) The selected service is not eligible
d) The booking does not meet the minimum spending requirement
e) The selected travel or booking date is outside the promotion period
f) The code has reached its usage limit
g) The promotion is limited to selected customers or users
h) The code has already been used where single use applies
i) Another promotion is already applied
Review the Terms & Conditions of the promotion and check that your booking meets all applicable requirements.