Promotional codes and discounts generally need to be applied during the applicable booking process and within the promotion period.
If a booking has already been completed without the promotion being applied, the offer may not be added retrospectively. This helps ensure that promotional eligibility, pricing and campaign conditions are verified at the time of booking.
If you experienced a technical issue while applying an eligible promotion, contact Senjalan Customer Experience and provide your booking reference together with relevant information about the promotion.
Any adjustment will depend on verification and the applicable campaign Terms & Conditions.