If you experience an issue with a Senjalan promotion or reward, first review the applicable campaign conditions and make sure your booking meets the eligibility requirements.
If the issue continues, contact Senjalan Customer Experience and provide relevant information such as:
a) Promotion or promo code
b) Booking reference, if available
c) Selected service
d) Booking or travel date
e) Description of the issue
f) Screenshot or supporting information, where applicable
Senjalan will review the available information and determine whether the promotion was eligible and correctly applied.
Promotional adjustments remain subject to verification and the applicable campaign Terms & Conditions.