Partners can contact the relevant Senjalan team for assistance with matters related to their partnership.
When requesting support, provide enough information to identify the issue, such as:
a) Partner or business name
b) Booking reference, where applicable
c) Service involved
d) Description of the issue
e) Relevant documents or supporting evidence
Support may assist with matters such as onboarding, booking coordination, service information, payment queries, operational issues and partner account updates.
For urgent issues affecting an active user booking, contact Senjalan as soon as possible so the matter can be reviewed promptly.