Partners should report booking-related issues to Senjalan promptly, particularly where the issue may affect the user, payment or service outcome.
Examples may include:
a) User no-show
b) Service delays
c) User complaints
d) Vehicle or property damage
e) Traffic fines or penalties
f) Safety incidents
g) Service disruptions
h) Incorrect booking information
i) Additional charges
j) Other booking-related disputes
Provide the booking reference, description of the issue and relevant supporting evidence where available. Depending on the issue, supporting evidence may include photographs, documents, receipts, reports or communication records.
Certain incidents may have specific reporting timeframes under the applicable Partner Agreement. Partners should therefore report issues as soon as they become known.