If you believe that a payment has been duplicated or an incorrect amount has been processed, contact Senjalan Customer Experience for review.
Provide information such as:
a) Booking reference
b) Amount paid
c) Date of transaction
d) Transaction reference
e) Relevant payment records or receipts
f) A brief description of the issue
Do not initiate additional payments for the same amount while the transaction is being reviewed unless instructed to do so. Senjalan will review the available transaction information and advise on the appropriate next steps based on the payment status and booking circumstances.
Any applicable refund or adjustment will be subject to verification.