If the amount has been deducted from your account but your Senjalan booking has not been updated, avoid making a duplicate payment.
Keep the following information available:
a) Booking reference
b) Payment amount
c) Payment date and time
d) Transaction or reference number
e) Payment receipt or proof of transaction
Contact Senjalan Customer Experience and provide the relevant information so the transaction can be checked. In some cases, the payment may still be undergoing verification by the bank or payment provider even though the amount appears to have been deducted.
Your booking or payment status will be updated once the transaction has been successfully verified.