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Last updated Sep 15, 2026

What Should I Do If I Lose an Item During My Trip?

Know what steps to take if you believe you have left a personal item in a vehicle or during a Senjalan service

If you believe you have lost or left an item during a Senjalan-arranged service, report it as soon as possible.

 

Provide information that can help identify the item and the relevant service, such as your:

 

a) Booking reference

b) Service date

c) Vehicle or service details

d) Description of the missing item

e) Last known location of the item

 

Senjalan may assist by checking with the relevant driver, representative or service provider where applicable. Recovery of lost property cannot be guaranteed.

 

Users remain responsible for their personal belongings throughout the journey, so we recommend checking your seat, vehicle, accommodation, meeting area or activity location before leaving.