If you experience a problem with a service booked through Senjalan, report it as soon as reasonably possible. Where appropriate, first inform the assigned driver, guide, operator or service representative so the issue can be addressed during the service.
You may also contact Senjalan Customer Experience and provide:
a) Booking reference
b) Service involved
c) Date and time of the issue
d) Description of what happened
e) Relevant photographs, screenshots, receipts or other supporting information
If possible, report the issue while the service is still active, especially when immediate assistance may help resolve the situation.
Senjalan may review the information provided and coordinate with the relevant service provider where necessary.