If your ticket, voucher or QR code cannot be accessed or scanned, first check that you are using the correct ticket for the confirmed attraction, visit date and visitor. Make sure the full QR code is visible on your device and increase your screen brightness if necessary.
If the attraction requires voucher redemption, confirm that you are at the correct entrance or redemption counter. If the issue continues, contact Senjalan Customer Experience and provide your booking information so our team can assist with checking your reservation.
Where possible, avoid purchasing another ticket immediately unless instructed, as the original booking may still be valid.