If you experience an issue at the attraction, first check your booking confirmation and make sure you are at the correct location, entrance, date and scheduled time, where applicable.
For entry or operational matters, you may need to follow the instructions provided by the attraction operator. If the issue relates to your Senjalan booking, such as a ticket confirmation or reservation problem, contact Senjalan Customer Experience and provide your booking reference and relevant details.
Where possible, provide supporting information such as screenshots or photographs to help us understand the issue.
Senjalan will assist with booking-related matters and coordinate with the relevant service provider where necessary.