If you experience an emergency involving immediate danger, serious injury, medical assistance, crime or another urgent safety concern, contact the appropriate local emergency services or authorities first.
Once you are safe, inform Senjalan if the situation affects a service booked through the platform. Provide your booking reference and relevant information so Senjalan can assist with booking-related arrangements where possible.
If the emergency involves a rental vehicle, accident or other service-specific incident, follow the applicable reporting procedures for that service.
Senjalan Customer Experience can assist with matters relating to your booking but should not replace emergency services where immediate professional assistance is required.