If you are experiencing an emergency involving immediate danger, personal safety, a serious accident, crime or a medical emergency, contact the appropriate local emergency services first.
Once immediate safety needs have been addressed, contact Senjalan if the emergency affects a booking or service arranged through the platform. Provide your booking reference and relevant information so Senjalan can assist with booking-related arrangements where possible.
For service-specific incidents, additional reporting procedures or documents may be required under the applicable Terms & Conditions.