Senjalan or the relevant service provider may, where permitted under the applicable Terms & Conditions, refuse, suspend or cancel a booking or service in certain circumstances.
These may include situations involving:
a) Safety concerns
b) Suspected fraud or misuse
c) Invalid or insufficient required documents
d) Failure to meet service eligibility requirements
e) Non-payment
f) Material breach of applicable Terms & Conditions
g) Unavailability or operational disruption
h) Legal or regulatory requirements
i) Circumstances beyond reasonable operational control
The available next steps depend on the reason for the restriction or cancellation and the conditions applicable to the booking.
Where a provider or Senjalan cancels a confirmed service, applicable change, alternative arrangement or refund conditions will be reviewed according to the relevant terms.