In some circumstances, a confirmed service may be cancelled or unable to operate because of operational issues, weather, safety concerns, service provider decisions, insufficient participation or other circumstances affecting the service.
Where this happens, Senjalan will provide the available information and applicable options once the situation has been confirmed.
Depending on the booking and circumstances, options may include:
a) Rescheduling the service
b) An alternative arrangement
c) Booking credit, where applicable
d) An eligible full or partial refund
The available solution will depend on the affected service, amounts already used or committed and the applicable service provider conditions. Senjalan will communicate the available option based on the specific booking.