If a partner identifies damage, penalties or another charge arising from a Senjalan booking, the matter should be reported according to the applicable partner procedure.
The partner may be required to provide supporting evidence such as:
a) Photographs or videos
b) Inspection records
c) Workshop quotations or invoices
d) Official notices or summonses
e) Receipts
f) Incident reports
g) Other relevant documentation
Submitting a claim does not automatically mean that the amount will be approved or charged to the customer. Senjalan may review the booking information, supporting evidence and applicable Terms & Conditions before determining the appropriate next step.
Reporting deadlines and coverage arrangements may differ according to the service and Partner Agreement.