Senjalan welcomes feedback about your experience with our platform and services. If you would like to submit feedback or a complaint, contact Senjalan Customer Experience and explain the matter clearly.
Where applicable, provide:
a) Booking reference
b) Service involved
c) Date of service
d) Description of your experience
e) Relevant supporting information
f) The specific matter you would like Senjalan to review
For complaints, providing clear details helps Senjalan understand the circumstances and review the matter with the relevant team or service provider.
Feedback may also be used to identify opportunities to improve Senjalan's services and customer experience.