Changes, cancellations and refunds are subject to the conditions applicable to the selected service and booking.
Eligibility may depend on factors such as:
a) Type of service
b) Booking status
c) Timing of the request
d) Availability
e) Non-refundable components
f) Third-party provider conditions
g) Applicable fees or price differences
Some services may allow changes or cancellations within a specified period, while others may become non-changeable or non-refundable after confirmation or issuance. For detailed guidance on requesting a change, cancellation or refund, refer to the Changes & Refunds section of the Senjalan Help Centre.
The applicable service Terms & Conditions remain the reference for specific booking conditions.