Before departure, review the location information provided in your booking confirmation, voucher or service instructions. If you are already at the area but cannot identify the correct meeting or pickup point, check for any landmark, entrance, terminal, counter, vehicle or meeting instructions provided with your booking.
Where an assigned driver, guide or representative is available, contact them using the details provided. If the location remains unclear, contact Senjalan Customer Experience and provide your booking reference and current location information.
Avoid moving far from the confirmed meeting area unless you receive updated instructions, as this may make it more difficult for the assigned representative to locate you.