For bookings that include an assigned driver, guide or service representative, relevant contact information may be provided before or on the scheduled service date.
You may use the provided contact details for matters directly related to the service, such as:
a) Confirming the meeting or pickup point
b) Estimated arrival time
c) Locating the assigned vehicle or representative
d) Immediate arrangements related to the journey
If you have not received the expected contact information or are unable to reach the assigned person, contact Senjalan Customer Experience for assistance.
For booking changes, payment matters or other administrative requests, contact Senjalan rather than relying solely on the assigned driver or guide.