If you need assistance with an active or upcoming booking, contact Senjalan as soon as possible. Provide your booking reference together with information about the situation and the service involved.
If a driver, tour guide or service representative has been assigned and their contact details have been provided, you may contact them directly for immediate operational matters such as:
a) Pickup location
b) Meeting arrangements
c) Estimated arrival
d) Current service coordination
For matters involving the booking itself, payment, approved arrangements or other administrative issues, contact Senjalan Customer Experience.
If the situation involves an immediate risk to personal safety or a medical emergency, contact the appropriate local emergency services first.