After your rental vehicle has been returned, Senjalan will review the rental for any outstanding matters before processing the security deposit refund. Subject to the applicable rental conditions, the deposit is generally processed within 7 working days after vehicle return.
Deductions may apply where there are outstanding amounts relating to the rental such as:
a) eligible damage
b) late return
c) cleaning
d) fuel
e) traffic-related matters
f) other applicable charges
The time required for the refunded amount to appear in your account may also depend on your bank or payment provider after Senjalan has processed the refund.
If you have questions regarding your deposit, contact Senjalan Customer Experience with your booking information.