If Senjalan has confirmed that your refund has been processed but the amount has not yet appeared in your account, the transaction may still be processing through your bank or payment provider. Before contacting Senjalan, check the relevant account or payment method used for the original transaction.
If the expected processing period has passed, contact Senjalan Customer Experience and provide:
a) Booking reference
b) Refund amount
c) Original payment information
d) Refund confirmation or reference, where available
Senjalan can check the available refund information and confirm whether further action is required.
Do not assume that a processing delay means the refund has been rejected.