In selected circumstances, Senjalan may offer or approve booking credit instead of returning an eligible amount through the original payment method. Whether booking credit is available depends on the service, booking circumstances and applicable provider conditions.
Where credit is provided, Senjalan will communicate the applicable:
a) Credit amount
b) Usage conditions
c) Eligible services
d) Validity period, where applicable
e) Any restrictions
Booking credit should not be assumed to be available for every cancellation or refund request.
If you would prefer booking credit instead of a refund, you may ask Senjalan whether this option is available for your booking.