If you have already submitted a change, cancellation or refund request, keep your booking information available when following up with Senjalan.
Provide your:
a) Booking reference
b) User or traveller name
c) Type of request
d) Relevant payment information, where required
e) Previous communication or reference information, where available
The time required to complete a request may vary if Senjalan needs confirmation from a third-party service provider, payment provider or other relevant party.
Senjalan Customer Experience can provide available updates based on the current status of your request.
To avoid duplicate processing, do not submit multiple requests for the same issue unless instructed to do so.