When a user requests or completes a booking involving a partner service, Senjalan may coordinate the relevant booking information with the partner according to the agreed operational process.
Depending on the service, the partner may be required to:
a) Confirm availability
b) Accept or acknowledge the booking
c) Reserve the required service
d) Prepare the vehicle, ticket, activity or arrangement
e) Provide operational information
f) Deliver the service as confirmed
g) Report any issue affecting the booking
Partners should respond within the applicable operational timeframe to avoid delays in user confirmation.
Once a booking has been accepted or confirmed, the partner should reserve the required capacity and avoid making changes without coordinating with Senjalan.
Specific booking procedures may vary according to the partner category and agreement.