If you become aware that you may not be able to fulfil a confirmed booking, inform Senjalan as soon as possible.
Provide:
a) Booking reference
b) Affected service
c) Reason the service cannot be provided
d) Available alternatives, if any
e) Relevant supporting information
Do not wait until the scheduled service time to report an issue that is already known. Where possible, Senjalan may review alternative arrangements with the partner and user.
Repeated failure to fulfil confirmed bookings or failure to communicate service disruptions may affect the partnership and may be handled according to the applicable Partner Agreement.
Early communication is important to minimize disruption to the user.