If a user requests a change or cancellation for a booking made through Senjalan, the request should be coordinated through Senjalan according to the applicable booking process.
Partners should provide relevant information regarding:
a) Whether the requested change is available
b) Any price difference
c) Applicable provider charges
d) Non-refundable components
e) Cancellation conditions
f) Other service restrictions
Do not independently confirm a different arrangement with the user if it affects the Senjalan booking without informing Senjalan. Where third-party costs have already been committed, provide the relevant information promptly so the applicable change or refund can be reviewed.
Senjalan will manage the user facing booking adjustment based on the applicable conditions.