If you experience a problem during your tour or activity, inform the assigned driver, guide or service representative where applicable so the matter can be addressed as soon as possible. For issues related to your Senjalan booking, you may also contact Senjalan Customer Experience for assistance.
When reporting an issue, provide your booking reference, details of the problem and any relevant supporting information such as photographs or screenshots where appropriate. For urgent situations involving personal safety, medical emergencies or other immediate risks, contact the appropriate local emergency services first.
Senjalan will assist with booking-related matters and coordinate with the relevant service provider where necessary.